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Formed in 1996, BizRate.com is the only company trusted by thousands of online merchants at the online point-of-sale and continuously collects direct customer feedback and transactional information on every purchase. By sitting at the point-of-sale across thousands of quality online retailers, and by capturing consumer feedback from purchases made in their brick-and-mortar stores, BizRate can uniquely monitor shopping activity across both channels, soliciting information from millions of buyers as they make their purchases.

Together BizRate Research and Coremetrics can help merchants understand both quantitative and qualitative information about the consumer and their satisfaction with the shopping experience.