SupportServices
World-class customer support 24x7.
Coremetrics provides technical and business support through our Coremetrics Support Center available 24/7 online, by email and by phone. Coremetrics' business and technical support staff is available to answer any and all product-related and usability questions. Coremetrics has built a solid reputation by providing the most robust analytics platform available anywhere today, and the Coremetrics Support Center plays a key role in helping clients with any questions.
Coremetrics Support Center includes an online portal that puts you in the driver's seat with round-the clock, one-stop shopping through broad new functionality that delivers:
- A searchable knowledge base that answers your questions, and gives you instant access to essential product and best practice documents.
- Educational tools such as web-based training, best practices webinars, white papers, and more!
- Marketing information including case studies, white papers, and upcoming events, such as the client summit.
- Notifications from support and operations.
- Issue tracking from when you open a ticket through close, so you have complete insight into the status of your inquiries.
- A feedback arena so you can offer suggestions on how we can improve the Coremetrics Support Center.
